FAQ

Q. How do I cancel my account?
A. Simply contact us through our online form to request your account to be deleted. Rest assured our members information is never shared with anyone nor is it ever passed along to inmates.

Q. Are my messages emailed to the prisoner?
A. NO. Most inmate's in the USA do not have access to computers. We simply print and mail your message to the inmate usually within the same business day.

Q. Why does it cost money?
A. Your Mail Credit purchase pays for the postage stamp, ink, printing, paper, and handling cost.

Q. How long can my letter be?
A. Since most institutions have a 1 ounce rule, we like to limit letters to 3-4 pages or roughly 3000 words. Messages over 3000 words will be charged $1 for each additional 3000 words.

Q. Does it cost more if I am overseas or outside the USA?
A. NO. Lots of people save money by using our service because it's much cheaper and faster than international mail.

Q. How long does it take for my message to get to the inmate?
A. We mail daily so all messages are printed and mailed within 1 business day. Excluding Sundays and Holidays. We estimate of 3 to 5 days for delivery.

Q. How can I send a photo?
A. Upload photos to your "Photo Gallery" and then after you send messages you will have the opportunity to attach photos from your gallery.

Q. Why does it cost 1 Mail Credit to send a photo?
A. We print your photo on high quality 4"x 6" glossy photo paper.

Q. Why is there a minimum of $10 deposit?
A. Paypal charges a .30 cent fee per transaction plus 3% of the transaction so by having a $10 minimum this helps us to offset these costs.

If you have another question please contact us.